# Chyba [ERR] User 'xxx.yyy@xxxxx.cz' had once existed and was deleted from the portal. If you need to restore him, contact the portal administrator please.

Co znamená když vyskočí následující chyba?

\[ERR\] User 'xxx.yyy@xxxx.cz' had once existed and was deleted from the portal. If you need to restore him, contact the portal administrator please.

[![image-1743169580247.png](https://doc.eainfoport.cz/uploads/images/gallery/2025-03/scaled-1680-/image-1743169580247.png)](https://doc.eainfoport.cz/uploads/images/gallery/2025-03/image-1743169580247.png)

Chyba vzniká v případě, je-li uživatel smazán pouze v Infoportu a Active Directory se snaží uživatele synchronizovat.

Doporučujeme smazat uživatele přímo v databázi Infoportu.