# If an EA repository cannot be connected due to an incorrect EAP password (EAP file path, Username or Password is not valid)

[![question_mark_1.png](https://doc.eainfoport.cz/uploads/images/gallery/2022-03/scaled-1680-/question-mark-1.png)](https://doc.eainfoport.cz/uploads/images/gallery/2022-03/question-mark-1.png)

### Question

If, while connecting the EA repository, the system reports “*Path to EAP file, Username or Password is not valid*” in the configuration manager and you are sure that the name and path are correct, how to solve the problem?

- - - - - -

### Answer

1. Check the username and password again – ideally copy the path to the clipboard and run it from the command line.
2. Check if there is a space at the beginning or end of the password/username.
3. Copy the EAP shortcut (or the entire EA Infoport directory) from the system folders to the root directory (e.g. to C:\\EAInfoport). Note that the system folders to which Windows restricts access include, for example, Program Files and Program Files (x86)