# One user cannot log in to Infoport

What to do if one of the users cannot log in to Infoport?

[![image-1743163781636.png](https://doc.eainfoport.cz/uploads/images/gallery/2025-03/scaled-1680-/image-1743163781636.png)](https://doc.eainfoport.cz/uploads/images/gallery/2025-03/image-1743163781636.png)

  
We recommend logging in as an anonymous user and delete cookies.