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Question & Answer

List of the most common questions and answers to them. Questions can relate technical, license, and methodology matters. You can find also tips & tricks here and anything else related to Enterprise Architect Information Portal.

Can I have more than one personal licence registered?

Question Can I have more than one personal licence registered? Answer Yes, if you follow the...

Problem with license key

Question What should I do if there is a problem with my license key? Answer You need to dele...

Search with Czech characters does not work

Question I don't see Czech characters in the full-text search. What is wrong? Answer You pro...

Setting an Element Size in a Diagram

Question After adding an element to a diagram, the element has the wrong size. What to do? An...

The diagram image is too small

Question The diagram image that I see is too small. Why? Answer The diagram value must be se...

Can I rename the EaInfoport.exe file?

Question Can I rename the EaInfoport.exe file? Answer No, InfoportLauncher would not be able...

Inappropriate display of a detail

Question What to do when I have troubles with displaying a detail? Answer In a dynamic...

Inappropriate display of the chart

Question What to do when I see the client’s chart displayed incorrectly, but it is correct in ...

After editing, the change does not appear in the Enterprise Architect

Question What to do when the change does not appear in Enterprise Architect after editing in t...

If an EA repository cannot be connected due to an incorrect EAP password (EAP file path, Username or Password is not valid)

Question If, while connecting the EA repository, the system reports “Path to EAP file, Usernam...

Migration error

Question What to do if the following error occurs during migration?(Column 'AspNetUsers.Id' is...

The “back” function is not supported by the browser

Question What should I do if I want to use the “back” function in the browser from the portal?...

User synchronisation against Enterprise Architect does not work

Question What should I do if my user does not synchronise against Enterprise Architect? Answe...

How does an administrator log into Infoport for the first time?

Question How does an administrator log into Infoport for the first time? Answer   The...

Unable to finish service due to mysql date in db

Question What to do in case of error Unable to convert MySQL date/time to System.DateTime, set...

Unable to view new models in Infoportal with basic permissions

Question I have connected the repository to the Infoportal. In Enterprise Architect I created ...

What happens if a user connects an EA repository to the infoportal and then migrates the database data?

Question What happens if a user connects an EA repository to the infoportal and then migrates ...

Why can't LDAP login/logout?

Question Why can't LDAP login/logout? Answer Since version 8.0.1.x, we have normalized Windo...

What should I do if I have collations inconsistency in my database?

Question What should I do if I have collations inconsistency in my database? Answer The fo...