Question & Answer
List of the most common questions and answers to them. Questions can relate technical, license, and methodology matters. You can find also tips & tricks here and anything else related to Enterprise Architect Information Portal.
Can I have more than one personal licence registered?
Question Can I have more than one personal licence registered? Answer Yes, if you follow the...
Problem with license key
Question What should I do if there is a problem with my license key? Answer You need to dele...
Search with Czech characters does not work
Question I don't see Czech characters in the full-text search. What is wrong? Answer You pro...
Setting an Element Size in a Diagram
Question After adding an element to a diagram, the element has the wrong size. What to do? An...
The diagram image is too small
Question The diagram image that I see is too small. Why? Answer The diagram value must be se...
Can I rename the EaInfoport.exe file?
Question Can I rename the EaInfoport.exe file? Answer No, InfoportLauncher would not be able...
Inappropriate display of a detail
Question What to do when I have troubles with displaying a detail? Answer In a dynamic...
Inappropriate display of the chart
Question What to do when I see the client’s chart displayed incorrectly, but it is correct in ...
After editing, the change does not appear in the Enterprise Architect
Question What to do when the change does not appear in Enterprise Architect after editing in t...
If an EA repository cannot be connected due to an incorrect EAP password (EAP file path, Username or Password is not valid)
Question If, while connecting the EA repository, the system reports “Path to EAP file, Usernam...
Migration error
Question What to do if the following error occurs during migration?(Column 'AspNetUsers.Id' is...
The “back” function is not supported by the browser
Question What should I do if I want to use the “back” function in the browser from the portal?...
User synchronisation against Enterprise Architect does not work
Question What should I do if my user does not synchronise against Enterprise Architect? Answe...
How does an administrator log into Infoport for the first time?
Question How does an administrator log into Infoport for the first time? Answer The...
Unable to finish service due to mysql date in db
Question What to do in case of error Unable to convert MySQL date/time to System.DateTime, set...
Unable to view new models in Infoportal with basic permissions
Question I have connected the repository to the Infoportal. In Enterprise Architect I created ...
What happens if a user connects an EA repository to the infoportal and then migrates the database data?
Question What happens if a user connects an EA repository to the infoportal and then migrates ...
Why can't LDAP login/logout?
Question Why can't LDAP login/logout? Answer Since version 8.0.1.x, we have normalized Windo...
What should I do if I have collations inconsistency in my database (MySQL)?
Question What should I do if I have collations inconsistency in my database (MySQL)? Answ...
What is the required EA schema to connect EA repository?
Question: What is the required EA schema to connect EA repository? Answer: MySQL database se...
Version 8.4.0.12 - Access to views
In version 8.4.0.12, a new permission for views (Views) is added. For users/groups with permissio...
Admin does not have automatic access to repositories
Question Since version 8.5.0.8563 admin can't get into the repositories? Answer Now, because...
InfoportLauncher can not install the version via "-Source file"
Question: InfoportLauncher can not install version via "-Source file", in cmd it pops up "Update...
Permissions for groups/users when using the “Direct Access URL” feature
Question How are permissions applied to groups/users when using the "Direct Access URL" feature?...
Default settings on the package
Question What happens if the default settings on a package are not checked? Answer If there ...